Draft — not yet reviewed. This page was generated as a starting structure (needed for Google OAuth verification) and contains placeholders for legal/business details that must be filled in and reviewed by a lawyer before this is linked publicly or relied upon.

Terms of Service

Last updated: 8 July 2026

These Terms of Service (“Terms”) govern access to and use of PixelChat, operated by Pixel Rank [PLACEHOLDER: legal entity name and type, e.g. “Pixel Rank Pty Ltd (ABN 00 000 000 000)”] (“we”, “us”, “our”). By creating an account or using PixelChat, you (“you”, “Customer”) agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business.

1. The service

PixelChat is a multi-tenant chatbot and email-marketing platform: an embeddable chat widget with AI-assisted replies, a live operator inbox, contact and segment management, email campaigns and automations, and integrations with third-party platforms including WordPress, WooCommerce, and the WhatsApp Business Platform. We may add, change, or remove features over time.

2. Accounts

You must provide accurate account information and keep your credentials confidential. You are responsible for activity that occurs under your account.
You must be legally able to enter a binding contract to create an account.
We may suspend or terminate accounts that violate these Terms or pose a security risk to the platform or other customers.

3. Acceptable use

You agree not to use PixelChat to:

Send unlawful, deceptive, harassing, or unsolicited messages (including in violation of anti-spam or messaging-consent laws).
Upload or transmit malware, or attempt to gain unauthorised access to the platform or another tenant's data.
Use the AI chatbot to generate content that is illegal, infringes third-party rights, or violates our AI provider's usage policies.
Reverse-engineer, resell, or white-label the platform without our prior written consent.

4. Customer data and content

You retain ownership of the contact data, conversation content, and other materials you or your visitors submit through PixelChat (“Customer Data”). You grant us a licence to host, process, and transmit Customer Data solely to provide the service to you. You are responsible for having the necessary rights and consents to collect and process the personal data of your visitors and contacts, including under applicable privacy and messaging-consent laws.

Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

5. Third-party integrations

PixelChat integrates with third-party platforms (including WordPress, WooCommerce, the WhatsApp Business Platform, Google Search Console, OpenAI, Resend, and Stripe when enabled). Your use of those platforms is governed by their own terms, and we are not responsible for their availability, changes, or acts or omissions. Connecting a third-party account is your authorisation for PixelChat to access the scopes you grant.

6. Fees and billing

[PLACEHOLDER: Billing terms — pricing, billing cycle, auto-renewal, upgrade/ downgrade handling, refund policy, and what happens to data on a failed payment. To be finalised when Stripe billing ships;PixelChat is not currently charging customers.]

7. Intellectual property

We retain all rights, title, and interest in PixelChat, including its software, design, and trademarks. These Terms do not grant you any rights to our intellectual property except the limited right to use the service as intended.

8. Disclaimers and limitation of liability

PixelChat is provided “as is” without warranties of any kind, express or implied, including fitness for a particular purpose. AI-generated replies may be inaccurate; you are responsible for reviewing AI behaviour before relying on it for customer-facing use.

[PLACEHOLDER: Liability cap and exclusions — e.g. total liability limited to fees paid in the preceding 12 months, exclusion of indirect/ consequential loss, and any carve-outs required under Australian Consumer Law (which cannot be excluded for consumer guarantees). Requires legal review for your jurisdiction.]

9. Indemnification

You agree to indemnify Pixel Rank against claims arising from your Customer Data, your use of PixelChat in violation of these Terms, or your violation of applicable law.

10. Termination

You may stop using PixelChat and close your account at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or risk to the platform. On termination, we will handle your data as described in the Privacy Policy.

11. Governing law and disputes

[PLACEHOLDER: Governing law and jurisdiction, e.g. “the laws of New South Wales, Australia, and the parties submit to the exclusive jurisdiction of its courts” — confirm with a lawyer.]

12. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or in-product message. Continued use of PixelChat after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Email drew@pixelrank.com.au.